Thank you for shopping with us. We aim to process and deliver your orders as quickly and reliably as possible. Please read the following shipping policy to understand how orders are processed and delivered.
1. Where We Deliver
We currently offer delivery to Australian addresses supported by our shipping providers.
Available delivery destinations and options will be displayed during checkout. If delivery to your location is unavailable, please contact our customer service team.
2. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received.
Business days are Monday to Friday, excluding Australian public holidays.
Please note:
Orders placed on weekends or public holidays will generally be processed on the next business day.
Processing times may be longer during promotional periods, public holidays and peak shopping seasons.
Orders may be subject to additional verification before dispatch.
You will receive an order confirmation after placing your order and a dispatch notification when your order has been shipped.
3. Shipping Costs
Shipping costs are calculated based on factors such as delivery location, parcel size, weight and the selected delivery service.
The applicable shipping fee will be displayed at checkout before you complete your purchase.
Where available, we may offer:
Standard delivery
Express delivery
Promotional or free shipping offers
Any free shipping promotion will be subject to the conditions displayed at the time of purchase.
4. Estimated Delivery Times
Delivery timeframes depend on your location and the selected shipping service.
As a general guide, suggested estimates are:
Metro areas: 2–6 business days after dispatch.
Regional areas: 3–10 business days after dispatch.
Remote areas: Additional delivery time may be required.
Express delivery: Delivery time depends on the service and destination.
These are estimates only, not guaranteed delivery dates. Actual delivery times may vary due to courier operations, weather events, public holidays and other circumstances outside our reasonable control.
5. Order Tracking
Where tracking is available, tracking details will be provided by email once your order has been dispatched.
You can use the tracking information supplied to follow your parcel’s progress through the delivery provider.
Please allow some time after dispatch for tracking information to become active.
6. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please check your delivery address carefully before completing checkout.
If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.
Additional delivery charges may apply if a parcel needs to be redirected due to incorrect information supplied at checkout.
7. Delayed, Lost or Damaged Deliveries
If your order has not arrived within the expected timeframe, please contact us with your order number so we can investigate.
If your parcel arrives damaged, please contact us as soon as reasonably possible and provide photographs of the damage where available.
We will work with the delivery provider to investigate missing, delayed or damaged parcels and arrange an appropriate resolution.
Our responsibility to customers under Australian Consumer Law is not limited or excluded by this policy.
8. Delivery Attempts and Uncollected Parcels
Some delivery providers may require a signature or may leave a parcel in a safe location, depending on the delivery service selected.
If delivery cannot be completed, the carrier may leave collection instructions or arrange another delivery attempt.
Parcels that are not collected and are returned to us may require additional postage charges for reshipment, where permitted by law.
9. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.
If a product is not delivered within the agreed or a reasonable timeframe, or a delivery problem gives rise to a consumer guarantee, you may be entitled to an appropriate remedy under Australian Consumer Law.
10. Contact Us
If you have questions about shipping, delivery estimates or an existing order, please contact our customer service team.
When contacting us about an order, please include your order number so we can assist you more efficiently.
We appreciate your business and thank you for shopping with us.
